Student Support Agreement

Last updated: 12 October 2026 · Next review: October 2027

Student name (first initial and surname)	______________________________
Student Finance CRN	______________________________
Support worker (first initial and surname)	______________________________
Type of support (as on DSA2)	______________________________
Hours approved / frequency	______________________________
Preferred way to be contacted	Email  ☐   Phone  ☐   Text  ☐   Other: ________
Preferred format	Face to face  ☐   Video  ☐   Phone  ☐   Mix  ☐

We agree that

1. Booking: sessions are booked when we've agreed the date, time, format and support type in advance.
2. Cancelling: please give 24 hours' notice (not counting weekends and bank holidays). Late cancellations and missed sessions may be charged to your DSA hours as set out in the Cancellation Policy.
3. Timesheets: after each session you'll be asked to confirm it took place, by email link, email reply or signature. Funders require every session to be confirmed. Please only confirm sessions that happened, and tell us if anything is wrong.
4. Work plan: we'll agree a work plan together in the first sessions and review it together every 3 months.
5. Confidentiality and safeguarding: what you share stays confidential, except where someone is at serious risk, a child may be at risk, there is illegal activity or extremism, or the law requires it. See the Confidentiality and Safeguarding policies.
6. Respect: threats or abuse, verbal, written or physical, towards students or support workers won't be tolerated.
7. Complaints: you can raise a concern any time; see the Complaints Policy. General questions: nmh@neurodivergentminds.com.

Consent to share with your university (optional)

We may need to share your work plan, the type of support you've been awarded, and timesheets with your university disability team, for coordination, safeguarding, or a funder's audit. It's your choice. Saying no won't affect your support, and you can change your mind at any time.

☐  I agree to this information being shared with my university disability team.

Contact attempts (for our records)

Attempt	Date	Method
1
2
3

Signed (support worker)	____________________   Date: __________
Signed (student)	____________________   Date: __________

Please return the signed agreement to nmh@neurodivergentminds.com.

Questions about this policy

Email nmh@neurodivergentminds.com. You can ask for this policy in another format (large print, plain text, or read through together in a session).

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